Custom Knife Gallery Of Colorado
Order Form - Non U.S. / Int'l Only
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Please Review Our Policies Below. For Questions, please email: email@example.com or call: 303-904-4471 .
Complete customer satisfaction is our goal with every purchase made with us. Each knife is carefully inspected and securely packed prior to shipping. If there are any problems with your order, please contact us within 24 hours of receipt.
Shipping Policies: It is always our goal to provide your merchandise in the most expedient and secure manner possible. To insure safe delivery of your merchandise, we recommend and employ only couriers with the best track record. Our courier of choice is always Fedex. If your merchandise must be shipped to a P.O.Box within the U.S., the other option that we offer is USPS Express shipping which is usually overnight to most locations and also on weekends to most large cities. With regard to insurance, our organization employs a totally independent insurance carrier that underwrites each package that is shipped from our location for domestic orders. The insurance charge to support this service is 1.00 per 100.00 of product value. Minimum fee is 4.00. Employing shipping insurance is strongly recommended unless your purchase is only for accessories. Custom Knife Gallery of Colorado can not be responsible for packages where insurance is refused under any circumstances.
International Orders Our new shopping cart currently supports U.S. customers only. Therefore, all orders from International customers should be placed through our international order form or by contacting us through email. Payment via international orders can be made through Bank Wire Transfer or Non-Descript Paypal Cash Only. We do not accept credit or debit cards for international orders.
International Shipping: As is not the case for domestic shipping within the U.S., we have no common carrier recommendations for international shipping. We will follow your final request for shipping method for international carriage, We can not be responsible for loss incurred for any reason due to international shipping restrictions from any courier, customs or regulatory agencies from any forwarding country or within the destination country. Hence, if the item(s) is/are lost in transport or seized, we can not provide a refund or credit toward other merchandise. We will do everything within our power to assist in the recovery of items that have been stopped from transport. If the items are permitted to return or pass after seizure, it is the buyer's responsibility to bare any additional shipping charges, service charges, or customs related fines that are incurred over and above the initial shipping quote. Consult your local and/or countries customs restrictions before ordering if you are in doubt.
Disclaimer: It is the buyer's responsibility to discover and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased from Custom Knife Gallery of Colorado. By placing an order, the buyer represents that they, he or she is of legal age, and that the products ordered will be used in a lawful manner. Custom Knife Gallery of Colorado assumes no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us.
Return Policy: Items Purchased May Be Returned Within 5 Calendar Days For Refund Or Credit of Merchandise only Provided that the merchandise is in the same condition as sold. There will be no exceptions to this policy. Prior authorization must be provided before return can occur. Therefore, please contact us at 303-904-4471 prior to attempting a return. Phone authorization is required prior to return. All items must be returned using Guarenteed 2nd day shipping or better with full insurance for the retail value of the item. Signature confirmation is required. Please do not use PRIORITY MAIL, It is not guaranteed 2 day delivery. All returns must be received within 5 days of authorization. All returns must be made to the return address on the package. Do not return to our PO Box. Failure to follow these instructions will result in a substantial delay in processing your return. Custom Knife Gallery of Colorado will not be responsible for accepting items for return under the following circumstances:
1) an item not directly delivered to one of our representatives during an authorized return
2) returns that have been received after the return timeframe (5 days)
3) any unauthorized Returns
4) Upon Delivery of Merchandise, customer verbally or in writing, accepts merchandise as being satisfactory during follow up.
Special Orders/Engraving Work: All special orders and engraving work are covered under the maker's warranty. Special Order merchandise or engraving commissions are not covered under our 5 day return policy. To insure customer satisfaction, we will make every effort to work with you and the maker of your special order to resolve any issues of dis-satisfaction. Payment for special orders can be made by either Money Orders, Cashiers Check, Personal Check, Bank Wire Transfer or Western Union.
All returns covered under our 5 day return policy may be subject to a 5% restocking fee. This policy will be evaluated on a case by case basis and is up to the sole discretion of management. Shipping is not refundable.